Terms and Conditions
Welcome to the online website of Escape Room Ltd., BN 515415289 (henceforth: "The Company"). The use of this website is subject to the following terms and conditions. Users of this website are advised to read these policies carefully, because browsing the website, as well as access and use of the computerized reservation system, is subject to the following terms and conditions. Those who do not agree to these terms is requested to abstain from making any use of this website. Users who do make use of this website, including the computerized reservation system, will be considered as having agreed to the following terms and conditions.
1.1. The Company deals, among other things, in the field of entertainment attractions and runs "Real-life Escape Rooms" independently or through franchisees.
1.2. The website is meant to allow users to receive information about the activities offered by The Company, make reservations through the computerized reservation system in accordance with and subject to these terms and conditions, purchase gift certificates and make other uses of the website as may be specified and updated on the website from time to time, at The Company's sole discretion.
1.3. The Company reserves the right to change these terms and conditions at any time and at its sole discretion. Accordingly, users should refer to these terms and conditions on each re-visit to the website.
2.1. Under the limitations described in these terms and conditions, the website is open for use by all users. The Company does not filter or inspect the website's users and cannot determine if they can meet their obligations in accordance with these terms and conditions. In addition, The Company is unable to verify the ages of users and The Company does not take responsibility for the ages of users.
2.2. The user must use the website in good faith, in a reasonable manner and in accordance with the law and these terms and conditions. Without limiting the generality of the foregoing, the user agrees not to make inappropriate, illegal and/or commercial use of the website and/or the services offered thereon. The user also commits to not uploading any software and/or computer code and/or viruses and/or any software or application which may affect the website's functionality.
2.3. The user agrees to indemnify and compensate The Company for any damage and/or expense incurred by The Company with respect to a prosecution and/or a claim arising from a breach of these terms and conditions.
2.4. The user is aware and agrees that in cases where The Company shall suspect that the user's use of the website is not in compliance with these terms and conditions and/or any provision of the law, The Company shall be entitled to monitor the user's use of the website, deny the user access to the website and perform any other action that The Company shall see fit to protect its rights under the law and these terms and conditions.
3. Ordering A Game Through the Computerized Reservation System
3.1. Users who wish to order a game in an escape room through the website's computerized reservation system shall, in addition to the rest of the provisions set in these terms and conditions, be subject to the provisions listed in this chapter.
3.2. Users must be over 18 years of age in order to order a game in an escape room.
3.3. To order a game in an escape room, the user must select the desired escape room and the desired available date.
3.4. After selecting the game and the date, the user will be asked to provide various details including name, phone number, email address and number of players. A user who won't provide these details, in whole or in part, shall not be able to order a game. The Company, at its sole discretion, reserves the right to add additional information that the user will be prompted to provide for the purpose of ordering. The user agrees to provide accurate and correct information. The Company will have the right to take appropriate legal actions, criminal or civil, against users who knowingly gives false information when registering.
3.5. The customer should be available by phone, at the phone number that the customer provided to The Company, 48 hours before the game starts in order to confirm the customer's arrival on the selected date. The Company may cancel the order of a user who violated the terms of this section, and the user shall have no claim and/or demand against The Company regarding the aforementioned order cancellation.
3.6. Providing information by the user, as described in Section 3.4 above, means that the user has the means of payment and the ability to pay for the game.
3.7. Ordering a game is subject to approval by The Company by email from The Company which will be sent to the user. An order confirmation will include an approval which includes all of the order's details, including the game room and a message saying that the operation completed successfully.
3.8. The amounts listed in the price-list displayed on the website are in NIS (New Israeli Shekels) and include VAT according to the tax's rate at the time of ordering by the user, except in the case of a clerical error.
3.9. The Company has the right to change prices at any given time, but the change will not affect the order price of an order which was already placed.
4. Order Cancellation
4.1. Users may cancel an order placed through the computerized reservation system by contacting The Company's customer service, only if they did so at least 24 hours prior to the start of the game.
4.2. Users who do not arrive to a game, even though they confirmed their arrival as stated in Section 3.5, or was late to the game for over 30 minutes, will be charged 100% of the order price, except for exceptional cases, at The Company's sole discretion, in which the price will be reduced or canceled.
4.3. Users who cancel their arrival to the game during the 24 hours prior to the game, will be charged 50% of the order price.
4.4. In the case where some of the game's participants will not show up for the game, the participants will not be entitled to receive a refund or a replacement game for the participants who did not show up for the game. The payment for the game will be made according to the number of participants specified in the order.
4.5. It shall be clarified that The Company is entitled, but not obligated, to cancel a user's order and/or block a user's ability to make use of the services provided on the website, including order cancellation, without prior notice, for any of the following cases:
4.5.1. The user provided false or missing information while ordering.
4.5.2. The user has violated these terms and conditions.
4.5.3. The user has made use of the website and/or the computerized reservation system to perform an illegal act, to attempt to perform an illegal act, or to assist or encourage the performance of an illegal act.
4.5.4. The user performed an act which harms or might harm the website or its users.
4.6. All contents of this section are valid and will also apply to an order using a gift certificate.
5. Behavior While in An Escape Room and While Waiting for A Game
5.1. The Company is entitled to establish a code of conduct for while in an escape room and for while waiting for a game. These rules will be presented to game participants in the waiting room prior to the start of the game.
5.2. The user commits to abide by the code of conduct and is aware and agrees that abiding by these rules is a condition for the user's participation in the game.
5.3. In the case of violation of the code of conduct by a participant, The Company shall be entitled to immediately stop the game while charging the participants the full order price, and the participants shall be prevented from making any claim and/or demand in this regard.
6. Customer Service
6.1. For any question about the website or The Company's activities, please contact The Company's customer service by email at email@example.com, or by phone at 079-932-2224.
7. Intellectual Property
7.1. Copyright and intellectual property regarding the website's design and any software, application, computer code, graphic file, text and any other material included therein, belong solely to The Company. It is prohibited to copy, distribute, publicly display or disclose to third parties any part of the above without The Company's prior written consent.
7.2. The website's trademarks are the exclusive property of The Company. It is prohibited to make use of these trademarks without The Company's prior written consent.
7.3. It is prohibited to copy and/or publish any part of the website and/or web pages without The Company's explicit prior written consent.
8. Security and Privacy
8.1. The Company devotes resources and takes precautions in order to prevent hacking into the website and to prevent any possible damage to the users' privacy, although it cannot prevent this entirely and cannot guarantee absolute immunity from acts of nature and/or hacks into its computers or the disclosure of stored information. If a third party manages to hack into stored information, the user shall have no claim or demand toward The Company.
8.2. The user agrees that, subject to provisions of the law, The Company may restrict or block the user's access to that information (in whole or in part), temporarily or permanently, if the user has used the information in violation of the law and/or in violation of these terms and conditions. The Company shall be entitled to provide the user's details to the authorities or to third parties, if The Company feels that the circumstances require such action.
8.3. The user knows and agrees that the information provided by the user to The Company will be stored in The Company's database, and that The Company may use it for commercial purposes, including mailing, advertising, promotions and so on. The user can revoke such consent at any time by sending a cancellation request by email at firstname.lastname@example.org.
9.1. These terms and conditions constitute the legal relationships and agreements between the user and The Company with respect to using the website and using the computerized reservation system, and they prevail over any previous situation, understanding or agreement, granted or held, if any, between the user and The Company.
10. Reservation of Rights
10.1.Under no circumstances will a delay of use or a non-use by The Company of any of the rights granted to it under these terms and conditions be inferred as a waiver of any of its rights.
10.2.The Company's rights cannot be waived except for in writing, signed by The Company itself.
10.3.A deviation from these terms and conditions by The Company in a particular case or in a series of cases shall not serve as a precedent and shall not serve as the expected decree to any other cases in the future.
11.1.The use of this website shall be subject to the laws of the State of Israel alone. The exclusive venue for any matter arising from these terms and conditions or from the website is The District Court of Tel Aviv-Jaffa.